4. Business Process Management

Business is conducted by people accomplishing tasks that achieve partial results, and that when combined with other tasks by the same or by other people, build the real potential of human ingenuity.

For an organization to achieve performance, it needs to be able to channel human activity to build actual value. It needs to capture what works and what doesn’t work, and to continuously better its performance. The first step in doing so is to formalize its activity as processes, so that each task is measured and streamlined to generate the optimum performance.

When the business is formalized in such a manner, it is easy to identify each tasks impact on the overall performance, and to appraise people’s performance on each task, allowing it to enhance both people and organization overall productivity and value generation.

In today’s world, where competition has become global, and where information is readily available, it has become imperative to rely on systems to quickly and effectively detect inefficiencies as well as opportunities, and to rapidly act to get better results.

In industrial activity, competition is based on quality and costs, which both depend on processes. Consistent quality of products depends almost completely on being able to ensure that the various tasks are repetitively performed in the same manner, and that any task that is not is detected before the product is built or assembled. Although it is true that the quality of raw materials can have a serious impact on the quality, it also depends on the process of choosing and buying those materials at optimal cost. Cost depends greatly on the productivity of the workers, whose inefficiencies need to be detected and their root cause to be identified and dealt with quickly, which is necessarily done by having the workers work according to formal processes, and measuring the actual execution of these processes.

In Commercial activity as well as in the service industries, competition is based on the appeal of the service as well as quality and costs. Achieving service appeal in an ever changing environment depends on the ability to quickly build the service process, to be able to react promptly to customer feedback and integrate it into actual processes, and to be able to measure the strength and weaknesses of each service process.

Business Process Management Systems are tools to design, implement and execute processes, and measure the performance of the processes including systemic and human inefficiencies.

Malek Kemmou has strong experience in building such systems, and in helping organizations deploy and implement them, from identifying and formalizing processes, to designing them in the target system, and managing the ways to measure the performance and update the processes according to the results of such analysis.